McNelis.biz

Occasionally a company will do something unexpected that will put a smile on your face.  These instances seem to be rare these days, but still, every now and then the fates will smile upon you.  I’ve had two such experiences in the last couple of weeks, and feel I need to give some Kudos to a couple of companies.

First, you may all remember that Chris and I went to Nashville a few weeks ago.  Unfortunately on our way there we had some bad weather and despite the attendants and pilots best efforts a pretty shit flight where we were sitting on the tarmac for over three hours.  On the flight Southwest pretty much gave us open bar as a bit of a “hey, sorry” gesture.  It was really appreciated, especially since they literally had no control over the circumstances.

Then last week we get a welcome surprise, Southwest sent both Chris and I an apology letter, which is nice.  But what got us was that they included a $150 travel voucher for another Southwest flight.  Given the prices of their flights, this is fantastic and was totally an un-needed but much appreciated gesture.  I can’t say I really LIKE flying Southwest, but they have certainly made me much more likely to use them in the  future.

The second great customer service moment was last week for me.  I’ve had a set of Bose Tri-port earphones for about a year and a half.  I love these headphones.  They have a fantastic sonic clarity that allows me to listen to my music at a lower volume but still hear all the nuances of the music.  They also have several ear-bud sizes you can swap out to get just the right fit.  The Tri-ports were not without their design flaws though.  The ear bud itself had problems staying attached and the plug had an awkward box on the end that ultimately would fray.

That was the problem I faced the most, I wore out that joint after about 6 months and Bose replaced it, no questions asked.  It worked for me up until the Nashville trip where the wear and tear was causing the sound to cut out.  I took them into the store (an actual Bose store), and despite no longer being under warranty they Sales person replaced my headphones.

The kicker?  All the design flaws I mentioned are gone.  So now I’ve got a brand new set of headphones that I love that are better designed than they were previously.  If Chris wants a set of earbuds, I’d definitely get her the Tri-ports.  I’m also more inclined to buy from that store now even if it is marginally more expensive.